Return & Refund Policy
At Amutha Surabi, customer satisfaction is our priority. Since our products are perishable, we follow a clear and fair return and refund policy.
Returns
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Due to the perishable nature of sweets and savories, we do not accept returns once the product is delivered.
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Customers are requested to check all order details carefully before confirming purchase.
Refunds
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Refunds will be provided only in the following cases:
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If the product is damaged during transit.
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If the wrong product is delivered.
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To be eligible for a refund, you must notify us within 24 hours of delivery with clear proof (photo/video) of the issue.
Refund Process
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Once your request is verified, the refund will be processed to your original payment method within 5–7 business days.
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In case of replacements, shipping timelines may vary depending on product availability.
Exclusions
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No refunds or replacements will be made for:
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Incorrect delivery address provided by the customer.
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Products consumed/used after delivery.
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Complaints made after the expiry period of the product.
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Contact Us
For refund-related assistance, please contact:
📧 amuthasurabhioffice@gmail.com
📞 +9195140 88843
